Talk to the person who wrote it.
No contact form, no ticket queue, no sales team. Everything happens in the Discord, and I answer it myself.
Discord
Bug reports, questions before buying, licence trouble, or a feature you wish existed. It is also the best place to see what other people are building with these.
Your work stays yours
Reporting a problem never means sending a manuscript or a video. Both applications keep logs on your own machine, and I will point you at the one line that matters rather than ask for your files.
Documentation
Setup, troubleshooting and how each part works.
Before you ask
Why is support Discord only?
I am one person. Email addresses and phone numbers get flooded with spam, and I do not have the time to filter through it every day. Discord is the best way to reach me directly. Sorry for the inconvenience.
My licence key is not being accepted
Check for a typo first — the letter O and the digit zero are easy to confuse. If it still will not take, bring your receipt to the Discord and I will sort it out.
I want to move to a new computer
You do not need permission. Remove the licence from the old machine in Settings and enter the same key on the new one.
Something crashed or produced the wrong output
Tell me what you were doing when it happened and roughly what you expected instead. Both applications keep logs locally; I will tell you where to find the relevant one rather than asking you to send your work.
Can you add…?
Ask. Both of these were built because their author needed them, and a good number of the features in them came from somebody else asking.